Ordered biz cards on Tuesday night from a company called overnight prints, paid for extra fast shipping, figuring printed wed/wed night shipped thursday arrive friday, right?  Nope.  I really wanted them by Saturday, they would have done me more good on Saturday.

Called the 24/7 customer service hotline, got a recording and an answering machine. FAIL.  Left a message 3days and they havent called back FAIL AGAIN.

Tweeted at their twitter account, no response.  FAIL SOME MORE.  

Refund my shipping, I wanted them by Saturday, that is the only reason I paid an insane amount on shipping.  

Overnight prints, renamed Over 3 night prints and with an extra lack of customer service!!

 

Update (8/4/09)  Overnight prints refunded my overnight shipping costs, which were more then the total order cost.  It still took a long time for them to get back to me, but at least they made it right in the end.  I have since ordered from them, and I was much more happy with this last order.  I have to say that I’ve always been happy with the quality of their product.

This entry was posted on Monday, June 15th, 2009 at 10:47 pm and is filed under fail. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.